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Every enquiry submitted through this website reaches our London contact centre. Fare quotes and travel-agent trade enquiries are typically responded to within one UK business day; ticketing requests during our operating window (09:00–23:00, seven days a week) are handled the same day. Refund applications are acknowledged within 48 hours and processed through BSP-UK in line with the operating airline's conditions of carriage.

For time-sensitive matters — including irregular operations, missed connections and disruption recovery — please always call the relevant desk directly on the numbers listed opposite. Group enquiries for ten or more passengers should be routed to the Groups desk with your proposed travel dates, ticketed cabin, party size and any special service requirements (mobility, unaccompanied minors, sports equipment, wedding parties).

Airlines exploring UK representation, tour operators building an Africa programme, and corporates seeking a preferred-airline agreement can request an introductory call via the enquiry form — a member of our commercial team will follow up with a tailored proposal covering distribution, ticketing, service levels and reporting.